Senior Network Operations Specialist
1 month ago
About this role
At PlayStation, we're always looking for talented individuals to join our team. As a Network Control Technician, you will play a key role in ensuring the smooth operation of our systems.
Key responsibilities
- Manage event alerts using BigPanda and troubleshoot issues using Runbooks and SOPs
- Monitor system performance using Splunk and Datadog
- Collaborate with customer service representatives and high-level engineers to ensure seamless customer service
- Assist with user account management and basic security tasks
Requirements
- Chat-Ops experience using Slack
- Customer service experience working with customer service reps and high-level engineers
- ServiceNow and Confluence/JIRA
- IP knowledge and subnetting
- Light Active Directory experience
- Basic security experience
- Experience with Office 360 (Word, Outlook, Excel, etc.)
Nice to have
- Streaming knowledge using MS Teams or other applications
- Event management experience using BigPanda or other event management systems
- Basic knowledge in Splunk and Datadog
- Basic knowledge in API concepts and applications
- ITIL knowledge
Preferred experience/education
- Three to five years of relevant experience
- A degree from a four-year college (BA or BS)
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