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Surgical Admissions Coordinator
2 months ago
To be part of a dynamic team responsible for the coordination and organization of a comprehensive, patient-centered admission service, ensuring continuity in achieving excellence in patient care within local and national time frames.
Main DutiesScheduling and Coordination
Schedule patients into appropriate theatre lists, ensuring the surgeon's requirements are met, hospital systems are checked for essential booking information, a suitable anaesthetist is available, all equipment is present and available, any special bed requests are ordered, and the order of the theatre list is suitable for the surgeon, along with managing the patients' social needs and availability.
Waiting List Management
Follow and implement waiting list policies, paying particular attention to the 18-week RTT national rules, clock rules for diagnostic tests, and the Trust's Access Policy. Negotiate with patients when they wish to cancel admission dates, ensuring they understand that any further cancellation or delay may result in their being removed from the waiting list following the Clinical Review process.
Patient Communication
Communicate effectively and in a timely fashion with patients/parents/carers as the need arises. Use reassurance and negotiation skills with tact on a daily basis over the telephone and face-to-face: patients are often very anxious at the prospect of admission to hospital for operations and procedures, so a calm and empathic approach is essential.
Overcoming Barriers
Overcome barriers to understanding, either because there is a language difficulty or because the patient simply does not comprehend the nature and purpose of their admission.
About UsAs an organization, the NHS offers a wide range of benefits, including flexible working, fantastic pension contributions, market-leading annual leave allowance, career progression, and regular conversations. Working in Somerset offers the best of both worlds: the idyllic countryside and stunning coastlines, with bustling city centers like Bristol, Bath, and Exeter within easy reach. With reasonable house prices and excellent educational facilities, Somerset is an ideal place to live and work.
