Luxury Room Service Manager

2 weeks ago


London, Greater London, United Kingdom Ham Yard Hotel Full time

Ham Yard Hotel, a luxury boutique hotel in the heart of London's Soho, is seeking an exceptional Luxury Room Service Manager to oversee the daily operations of its room service department. As a key member of the hotel's management team, you will be responsible for ensuring that guests receive top-tier service in the comfort of their rooms.

This pivotal role involves overseeing the daily room service operations, working closely with senior management and leading a team of dedicated professionals. Your leadership and passion for excellence will play a key part in maintaining Ham Yard Hotel's reputation for world-class hospitality.

We offer a competitive salary of £38,000-£42,000 per annum, depending on experience, plus service charge. In addition, you will enjoy access to our financial wellbeing app, Wagestream, which allows you to stream your accrued earnings before payday.

The ideal candidate will have proven experience in leading and managing a team within a hospitality setting. You will possess exceptional attention to detail and a commitment to excellence, as well as a passion for providing first-class customer service. Strong organisational and communication skills are essential, and you must be able to thrive in a fast-paced, dynamic environment.

In return for your hard work and dedication, you will enjoy a range of benefits, including:

  • A competitive salary of £38,000-£42,000 per annum, depending on experience, plus service charge
  • Access to our financial wellbeing app, Wagestream
  • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

Why join Ham Yard Hotel? We are an international, award-winning group of luxury hotels and bars, renowned for our unique interiors and exceptional service. We have been recognised by the hospitality and travel industries for our outstanding achievements, including Times Best Places to Work 2024 and The King's Award for Enterprise 2024. If you're ready to embark on a rewarding journey with us, apply now to join our vibrant team at Ham Yard Hotel.



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