Luxury Hotel Room Service Team Member

1 week ago


London, Greater London, United Kingdom Red Carnation Hotels Full time

We are seeking an exceptional individual to join our team as a Luxury Hotel Room Service Waiter at The Milestone Hotel & Residences, part of the prestigious Red Carnation Hotel Collection.

Located in High Street Kensington, London, our hotel offers 44 individually designed bedrooms, 12 luxury suites and 6 long-stay apartments, along with a classic lounge area for Afternoon Tea and Cheneston's Restaurant (2 Rosettes).

This is a full-time role, reporting into the Room Service Manager, and requires excellent customer service skills, interpersonal skills, attention to detail and previous experience in a similar role in a luxury hotel environment.

Responsibilities include taking room service orders from our wonderful guests, delivering exceptional service while maintaining high standards of cleanliness and hygiene, being familiar with the menu offerings and making recommendations to guests.

The successful candidate will be rewarded with a competitive salary estimated at £25,000-£30,000 per annum, based on their experience, plus benefits including:

  • A recommend friend and family bonus scheme worth up to £600
  • Free meals on duty
  • Discounts on food and beverages in any Red Carnation Hotel outlets
  • Complimentary uniform and dry-cleaning services
  • Holiday allowance increasing with length of service up to 25 days
  • Two paid volunteering days each year
  • Free access to Employee Assistance Programme
  • Hotel based recognition incentive (Employee of the month up to £200)
  • Discounted accommodation rates with The Red Carnation Hotel Collection globally

We value our employees and offer a range of benefits to support their well-being and career development. If you are passionate about delivering exceptional guest service and working in a dynamic hotel environment, please apply now.



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