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Pensions Team Manager

2 months ago

Glasgow, Glasgow City, United Kingdom IDEX Consulting Full time
Pensions Team Leader Job Description

IDEX Consulting is seeking a seasoned Pensions Team Leader to join our team. As a key member of our team, you will be responsible for leading, coaching, and motivating team members to deliver exceptional results.

Key Responsibilities:
  • Lead and coach team members to achieve event delivery targets through effective practices and adherence to policies.
  • Continuously improve service quality by implementing process enhancements and effective SLA management.
  • Develop and implement team plans to achieve client performance targets.
  • Manage daily workloads to meet national targets and maintain a forward planning schedule.
  • Monitor project income, manage resources, and align headcount with client needs to optimize profitability.
  • Ensure timely billing and adherence to contracts.
Desirable Qualifications:
  • Strong operations management background within a Pensions Administration environment.
  • Experience in budget and client profitability management.
  • Pensions knowledge is highly desirable.