Pension Administration Team Lead
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Team Leader to join our dynamic TPA department. As a key member of our Data Journey team, you will be responsible for providing high-quality leadership to a team focused on delivering Data Journey projects.
Key Responsibilities
- Manage the daily work allocation to team members, ensuring timely delivery according to the correct process and service standards.
- Prepare and present project updates to clients and trustees as needed.
- Develop and present fee and timescale estimates for work.
- Act as the main point of contact for Client Managers, Administration Managers, and Project Leads for the activity of the team.
- Identify areas for service quality improvement, including automation of calculations.
- Ensure the standard complaint procedure is followed, reporting all complaints and errors at an early stage.
- Elevate complex technical queries, exceptions, and errors to the Administration Manager and technical support team members.
Requirements
- Previous experience in day-to-day pension administration, with a focus on DB, DC, and CARE pension arrangements.
- Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments, and industry best practice.
- Experience in delivering data projects is desirable.
- Proven experience in a client-focused role in pensions administration.
- Strong IT skills, including Microsoft Office applications and experience with Pensions Administration systems.
- Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules, and regulations.
- Exceptional communication skills, demonstrated through clear and concise communication with clients, members, and colleagues.
- Experience in leading a team with a collaborative, consultative approach.
What We Offer
- A competitive salary and access to our profit share scheme.
- A flexible selection of employee benefits, tailored to your lifestyle and needs.
- A collaborative and encouraging work environment, where your ideas are valued.
- On-site mental health and wellbeing assistance.
- A commitment to your personal and professional development, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities, three days paid volunteering leave each year, and a day's leave to celebrate your birthday.
- Hybrid working, allowing you to balance work and wellbeing.
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