Pensions Team Manager

2 weeks ago

Glasgow, Glasgow City, United Kingdom IDEX Consulting Full time

As a Pensions Team Manager at IDEX Consulting, you will play a key role in leading our team of experts in delivering high-quality services to our clients. Your primary responsibility will be to ensure that our team maintains the highest standards of quality and best practices in their work.

Key responsibilities include:

  • Managing and escalating issues, errors, and complaints in a timely manner to ensure continuous service enhancement.
  • Monitoring project income and ensuring that projects are delivered on budget, with a focus on managing monthly and quarterly billing for client portfolios.
  • Identifying and capitalizing on revenue opportunities, ensuring that additional work is billed according to contractual obligations.
  • Coaching team members on client budget work and contributing to contract and fee reviews to enhance profitability and recovery.
  • Participating in solution creation, project implementation, and providing direction on complex cases.
  • Monitoring and addressing training needs, conducting performance reviews, and adapting to work demands as needed.
  • Developing client relationships, leading operational aspects of client projects, and potentially participating in new business pitches.
  • Expertise in pensions calculations with a high standard of accuracy, and a deep understanding of member calculation processes.
  • Advanced technical knowledge of UK pensions legislation, scheme types, and operational processes, with the ability to communicate effectively with clients, Trustees, and members.
  • Experience in supporting change implementation, process analysis and improvement, and managing budgets.
  • Experience of coaching and supporting in a high-performing team.

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