Pensions Team Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom IDEX Consulting Full time
Pensions Team Leader Job Description

As a Pensions Team Leader at IDEX Consulting, you will play a key role in running the team while leading on quality service control, ensuring standards are maintained and best practices are implemented. This hybrid position offers flexibility and requires a unique blend of technical expertise and leadership skills.

Key Responsibilities:
  • Issue Escalation and Resolution: Manage and escalate issues, errors, and complaints, ensuring timely resolution and continuous service enhancement in coordination with the Operations Manager.
  • Project Income Management: Monitor project income, ensure projects are delivered on budget, and manage monthly/quarterly billing for your client portfolio.
  • Revenue Growth: Identify and capitalize on revenue opportunities, ensuring additional work is billed according to contractual obligations.
  • Team Coaching and Development: Coach team members on client budget work and contribute to contract and fee reviews to enhance profitability and recovery.
  • Solution Creation and Implementation: Participate in solution creation, project implementation, and provide direction on complex cases.
  • Training and Performance Management: Monitor and address training needs, conduct performance reviews, and adapt to work demands as needed.
  • Client Relationships and Project Leadership: Develop client relationships, lead operational aspects of client projects, and potentially participate in new business pitches.
  • Pensions Expertise: Expertise in pensions calculations with a high standard of accuracy, and a deep understanding of member calculation processes.
  • UK Pensions Legislation and Scheme Types: Advanced technical knowledge of UK pensions legislation, scheme types, and operational processes, with the ability to communicate effectively with clients, Trustees, and members.
  • Change Implementation and Process Improvement: Experience in supporting change implementation, process analysis and improvement, and managing budgets.
  • Team Leadership and Coaching: Experience of coaching and supporting in a high performing team.

This role requires a strong understanding of UK pensions legislation, scheme types, and operational processes, as well as excellent leadership and communication skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.


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