Pensions Team Manager

12 hours ago

Glasgow, Glasgow City, United Kingdom IDEX Consulting Full time
Pensions Team Leader Job Description

As a Pensions Team Leader at IDEX Consulting, you will play a crucial role in ensuring the delivery of high-quality services to our clients. Your primary responsibility will be to assist in running the team, while leading on quality service control, ensuring that standards are maintained and best practices are implemented.

Key Responsibilities:
  • Issue Escalation and Resolution: Manage and escalate issues, errors, and complaints, ensuring timely resolution and continuous service enhancement in coordination with the Operations Manager.
  • Project Income Management: Monitor project income, ensure projects are delivered on budget, and manage monthly/quarterly billing for your client portfolio.
  • Revenue Growth: Identify and capitalize on revenue opportunities, ensuring additional work is billed according to contractual obligations.
  • Team Coaching and Development: Coach team members on client budget work and contribute to contract and fee reviews to enhance profitability and recovery.
  • Solution Creation and Implementation: Participate in solution creation, project implementation, and provide direction on complex cases.
  • Training and Performance Management: Monitor and address training needs, conduct performance reviews, and adapt to work demands as needed.
  • Client Relationship Management: Develop client relationships, lead operational aspects of client projects, and potentially participate in new business pitches.
  • Pensions Expertise: Expertise in pensions calculations with a high standard of accuracy, and a deep understanding of member calculation processes.
  • Technical Knowledge: Advanced technical knowledge of UK pensions legislation, scheme types, and operational processes, with the ability to communicate effectively with clients, Trustees, and members.
  • Change Management: Experience in supporting change implementation, process analysis and improvement, and managing budgets.
  • Team Leadership: Experience of coaching and supporting in a high performing team.

Requirements: Advanced technical knowledge of UK pensions legislation, scheme types, and operational processes, with the ability to communicate effectively with clients, Trustees, and members.

What We Offer: A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

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