End-to-End Service Delivery Consultant

4 days ago


Cheltenham, Gloucestershire, United Kingdom Datasource Full time

Are you an experienced service designer looking for a new challenge? Datasource is seeking a Senior Service Design Consultant to join their team and work on high-profile contracts in the MoD, Government, and Public Sector.

About the Role

This is a strategic role requiring a deep understanding of user-centred design principles and methodologies, as well as experience in designing end-to-end services comprised of multiple digital products and touch points.

Key Responsibilities
  • Work with customers to gather user experience requirements
  • Collaborate with businesses to understand policy and regulatory requirements and define measurable service goals and objectives
  • Design and develop service blueprints, customer journey maps, and other service design artifacts
  • Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams
Requirements
  • Proven experience in service design, designing end-to-end services comprised of multiple digital products and touch points
  • Strong understanding of agile and iterative design processes
  • Able to translate user insights into actionable design solutions
What We Offer
  • Holidays starting at 25 days per year
  • A flexible contributory pension arrangement with matching contributions
  • Lifetime assurance of six times your core salary
  • Occupational sick pay
  • A mobile phone allowance for business use

We estimate the annual salary for this role to be around £60,000-£80,000 depending on experience.



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