Senior Service Designer for Defence and Government Projects

6 days ago


Cheltenham, Gloucestershire, United Kingdom Datasource Full time

With a strong background in service design, you will work closely with our clients to deliver innovative solutions that meet their unique needs. Located in the UK, this role offers an exciting opportunity to work on high-profile government contracts, driving transformation and improvement across complex end-to-end services.

 

Job Overview

This is a hybrid role requiring a minimum of 3 days per week on-site at our client's location. As a Senior Service Designer, you will collaborate with cross-functional teams, stakeholders, and users to design and implement effective service solutions.

 

About the Role

We are seeking an experienced Service Designer with a proven track record in delivering successful projects within Defence, National Security, or Public Body sectors. You will be responsible for:

  • Gathering user experience requirements through collaborative workshops and co-design sessions
  • Working with businesses to understand policy/regulatory requirements and define measurable service goals and objectives
  • Designing and implementing end-to-end services comprising multiple digital products and touch points
  • Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys

 

Key Requirements

To succeed in this role, you will need:

  • Proven experience in service design, with a focus on Defence, National Security, or Public Body sectors
  • A strong understanding of user-centred design principles and methodologies
  • The ability to translate user insights into actionable design solutions
  • Familiarity with agile and iterative design processes

 

Benefits

We offer a competitive salary of £60,000 - £80,000 per annum, commensurate with experience, as well as a range of benefits including:

  • Holidays starting at 25 days per year
  • A flexible contributory pension arrangement with matching contributions
  • Life assurance of six times your core salary
  • OCCUPATIONAL SICK PAY
  • Mobile phone expenses can be claimed for business use

 

About Us

We are Datasource, a leading consultancy specialising in defence and government projects. With a strong reputation for delivering high-quality solutions, we pride ourselves on our expertise, passion, and commitment to excellence.



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