Design Consultant

4 days ago


Cheltenham, Gloucestershire, United Kingdom Datasource Full time

Job Description

We are seeking a Service Design Consultant to join our consulting team. As a Service Design Consultant, you will work closely with clients to design end-to-end services that meet their technology and business requirements. This is not a Service Delivery/ITIL role.

Key Responsibilities:

  • Work with customers to gather user experience requirements
  • Work with businesses to understand policy/regulatory requirements and define measurable service goals and objectives
  • Look across complex end-to-end technology processes covering apps, websites, back-end systems
  • Conduct research and analysis to understand user needs, pain points, and behaviours across large and complex journeys
  • Develop service blueprints, customer journey maps, and other service design artifacts to visualise and communicate the end-to-end service experience
  • Integrate design decisions across the multiple layers involved in delivering and running a service
  • Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams


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