Payroll and HR Support Services Operations Manager

2 weeks ago


Sheffield, Sheffield, United Kingdom Royal Mail Group Full time

Role Overview

We are seeking a highly skilled HR Shared Service Manager to lead our Shared Services function within the Royal Mail Group. As a key member of our team, you will be responsible for managing a large-scale HR operation, overseeing process management, project delivery, and improvement initiatives.

About the Job

This is a critical operational role within our HR shared service function, reporting directly to the Head of Pay Services. Your primary responsibilities will include leading a multi-disciplinary team across various HR Services product specialisms, ensuring exceptional service delivery meeting or exceeding agreed specifications.

Key Responsibilities:

  • Lead and motivate a team of 50+ staff members with 4 direct reports in a fast-paced environment.
  • Oversee organisational template management processes, overpayment recoveries, attendance processes, and all leavers including contracts, third-party records services.
  • As process owner, provide strategic oversight, coordinate development, deliver projects, lead project support implementing process changes due to business policy transformations.
  • Engage and communicate effectively with various stakeholders at all levels to ensure successful delivery of services according to specification and business transformation objectives.

Requirements:

  • A strong leader with a proven history of leading large HR operations, people development, and increasing performance across multiple products and services.
  • Solid experience in leading management teams, effective communication, stakeholder management, and influencing.
  • Demonstrated expertise in process management, planning, project delivery, and implementing improvements.
  • Knowledge of project management methodologies and approaches.
  • Industry-recognised professional HR and/or Payroll qualification.

Benefits and Perks

At Royal Mail Group, we offer an attractive compensation package, including a competitive salary, £3,700 cash equivalent car allowance, full family private healthcare, 18% annual bonus potential, and 27.5 days annual leave plus bank holidays rising with service, plus company pension scheme contributions. We also offer RMG Share Schemes, family-friendly support, discounts, and wellbeing services.



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