HR Services Operations Manager

3 weeks ago


Sheffield, Sheffield, United Kingdom Royal Mail Group Full time

Role Overview

Royal Mail Group is seeking an experienced HR Services Operations Manager to join their team in Sheffield. This is a critical operational role within the HR shared service function, reporting directly to the Head of Pay Services.

Job Responsibilities:

  • Lead a large, multi-disciplined team delivering HR services across various product specialisms.
  • Develop and improve organisational template management processes, overpayment recoveries, attendance processes, and leaver services.
  • Provide strategic oversight, coordinate development, deliver projects, and lead process changes resulting from business policy and transformation.
  • Engage with stakeholders at all levels to ensure delivery of services to agreed specifications and successful business transformation.

About You

To excel in this role, you will possess strong leadership skills, experience in people development, and increasing performance across large portfolios of products and services. Solid experience in leading and motivating management teams, effective communications, stakeholder management, and influencing are essential. A verified track record of process management, planning, project delivery, and implementing process improvements is also required.

Salary and Benefits

The estimated annual salary for this role is around £63,000, including a competitive cash equivalent car allowance and full family private healthcare. Additionally, you can expect 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service, and a company pension scheme with highly competitive contribution rates.



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