Patient Care Specialist

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Location: Stoke

Salary: £24, + bonuses

At Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're committed to a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. As a Patient Advisor, you'll play a vital role in making our patients feel like superstars from the moment they enter our clinics.

Your day-to-day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations/practice visits
  • Undertaking diagnostic scans on patients using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health & lifestyle questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates for vision correction surgery
  • Advising on traditional vision correction solutions, namely glasses and contact lenses
  • Discussing finance options
  • Accurately maintaining patient records

Are you our ideal candidate? If you have a passion for providing world-class customer service, possess strong organisational skills, can communicate clearly and articulately with a diverse range of people, and are motivated and driven to succeed, we'd love to hear from you.



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