Test Centre Operations Coordinator
3 weeks ago
About the Role
We are seeking a highly organized and detail-focused individual to join our team as a Test Centre Operations Coordinator. In this role, you will be responsible for ensuring the smooth operation of our test centres, providing exceptional customer service to candidates, and maintaining the security and integrity of our exams.
Key Responsibilities
- Welcome and check-in candidates, verifying their personal identification documents and explaining the exam process.
- Comply with all exam testing security procedures and company policies, using careful judgment to ensure the integrity of our exams.
- Proctor and invigilate candidates during exams, ensuring a secure and fair testing environment.
- Troubleshoot technical issues with internal departments, such as our IT team, to resolve any problems that may arise.
- Perform housekeeping duties, such as vacuuming floors and sanitizing keyboards and workstations, to maintain a clean and comfortable testing environment.
Requirements
To be successful in this role, you will need to be a team player with excellent communication skills, able to work flexibly and provide exceptional customer service. You will also need to be comfortable working in a quiet testing environment, with excellent attention to detail and the ability to monitor for restricted behavior.
About Us
Pearson is a world-leading education company that adds life to a lifetime of learning. We are committed to helping people make progress in their lives through education, and we believe that by working together, we can make a real difference.
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