Customer Service Officer

4 weeks ago


Redditch, Worcestershire, United Kingdom Heart of Worcestershire College Full time

Job Summary

The Customer Services Officer – Admissions will be responsible for providing exceptional customer service to students, staff, and external partners. This role will involve responding to queries, resolving issues, and providing information on admissions processes and procedures.

Key Responsibilities

  • Provide excellent customer service to students, staff, and external partners
  • Respond to queries and resolve issues in a timely and professional manner
  • Provide information on admissions processes and procedures
  • Work closely with the admissions team to ensure smooth delivery of services
  • Develop and maintain knowledge of college policies and procedures
  • Contribute to the development of customer service strategies and initiatives

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of college policies and procedures
  • Ability to develop and maintain relationships with students, staff, and external partners
  • Basic IT skills and ability to learn new systems

Working Arrangements

The successful candidate will be based at Worcester and may be required to work at other locations from time to time. The hours of work will be based on 37 hours per week, 52 weeks per annum. The post carries 25 annual leave days, plus eight public bank holidays plus a further five concessionary days as 'leave to be taken at the Principal's discretion'.

Training and Development

The College operates an occupational pension scheme, namely the 'Local Government Pension Scheme'. All newly appointed staff will be required to undertake safeguarding training during their probationary period. The College adheres to the Department of Education's guidance on 'Keeping children safe in Education'. As part of your induction, you will be required to read and understand part 1 of this document.

Online Checks

Candidates shortlisted for interview and then subsequently become successful in the recruitment process and prior to a formal offer of employment being made will be subject to online checks being carried out by a neutral party not directly involved in the recruitment process. Consent for these checks was requested at application stage.

Disclosure & Barring Check

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. The costs of this check will be deducted from the applicants first salary payment from the College. The College adheres to the DBS Code of Practice and has policies covering the Recruitment of Ex-Offenders and the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information. Copies of these are available on request.

Recruitment of Ex-Offenders

The College is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. As an organisation we use the Disclosure & Barring Service (DBS) to assess the suitability of all prospective appointments. We undertake not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed.

Training

All successful applicants will be required to undertake all mandatory training and update sessions and any appropriate training and development as required, including Health and Safety.

Smoking Policy

HoW College is a Smoke Free environment from the effects of direct/indirect contact with smoking, including using the following:

  • Cigarettes
  • E-cigarettes
  • Vaporisers
  • Pipe smoking
  • Cigars
  • And all other associated smoking products


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