Technical Support Team Supervisor
4 weeks ago
We are seeking a Technical Support Team Supervisor to lead our service desk team and ensure they provide high-quality support to our clients. The successful candidate will be responsible for:
- Managing the daily operations of the service desk team, ensuring SLAs and KPIs are achieved for client accounts.
- Developing and implementing processes to improve service delivery and customer satisfaction.
- Providing coaching and mentoring to team members to help them develop their skills and knowledge.
Requirements
To be successful in this role, you will need:
- Proven experience managing and developing teams to deliver outstanding customer satisfaction rates.
- Excellent leadership and communication skills.
- A strong understanding of service desk operations and customer service principles.
What We Offer
We offer a competitive salary package, including 25 days annual leave, plus bank holidays, and a range of benefits, including:
- Simply Health plan.
- Gym discounts.
- Employee Assistance Programme.
- Charity days.
- Retail discounts.
About Us
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