Technical Support Trainee
7 days ago
We are seeking a Technical Support Trainee to join our team at Baltic Apprenticeships. This role offers a unique chance to develop your technical skills and knowledge in a supportive and dynamic environment.
About the Role:
- Assist with security processes, including password resets, implementing group policies, multi-factor authentication, and email security.
- Reference and utilise technical documentation (e.g., network diagrams, technical specifications) to support client needs.
- Work with Service Level Agreements (SLAs) using the ticketing system (Autotask) to manage requests and escalations.
- Provide support via email, phone, Teams, and ticketing systems.
- Troubleshoot using a wide range of tools, such as Logic Monitor, Microsoft Azure, Command Prompt, Google, and ChatGPT.
- Gain experience with hardware management, including RAM updates, printer configuration, and firewall & switch configuration.
- Assist with software updates, including patches, service packs, and driver updates for both server OS and desktop management.
- Work regularly with network devices, including switches, routers, firewalls, and patch management.
- Engage with cloud technologies like Microsoft 365, Azure, Google, and PowerShell to automate tasks and system updates.
Training and Development:
- You will be enrolled in a Level 3 IT Support Apprenticeship, providing you with formal qualifications and practical skills.
- Access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.
- The opportunity to delve into two bespoke modules and one advanced expert module.
Requirements:
- A passion for technology and computing, with experience as a tech hobbyist.
- Confidence in communication with clients and team members.
- Strong people skills and a desire to help others solve technical issues.
- GCSE Maths (4/C) English (5/C) is essential.
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