Sales and Service Representative

4 weeks ago


Warrington, Warrington, United Kingdom Village Hotels Full time

Role Title: Contact Centre Sales and Service Advisor

Key Responsibilities:

  • Deliver exceptional customer service through inbound and outbound calls, emails, and other communication channels.
  • Provide industry-leading sales and service to all customers, promoting the Village Hotels brand and values.
  • Manage customer service contacts across various channels, including email, voice, chat, social media, and travel agent portals.
  • Responsibilities include delivering sales and service for business and leisure customers, gym members, corporate clients, and travel agents.

Key Performance Indicators:

  • Take ownership of sales, customer contact, quality, and adherence KPIs.
  • Customer satisfaction reflected in positive feedback.
  • Standard Operating Procedures followed.
  • Acceptable levels of absenteeism.
  • Excellent inter-departmental communication and cooperation.
  • High morale within the team and no issues with teamwork among stakeholders.

Requirements:

  • Highly motivated self-starter with a can-do attitude.
  • Track record of delivering sales and service in a hospitality environment.
  • Passionate about becoming a product expert, actively acquiring knowledge about the company and products.
  • Excellent communication skills across all channels.
  • Exceptional eye for detail.
  • Must demonstrate flexibility to adapt to different work types.
  • Capable of handling objections and negotiating with confidence.

Benefits:

  • Competitive pay.
  • Complimentary full leisure club membership for you and a family member or friend worth £1200.
  • Discount on all overnight stays at Village Hotels.
  • Up to 40% discount on food and drink at any Village Hotel.
  • Excellent training and development.
  • Cycle to work.
  • Discounts and cashback offers on many high street brands.
  • A range of well-being and healthcare benefits.
  • Financial wellbeing - Salary Finance.
  • Employee Assistance Programme.
  • Flexible and home working opportunities.
  • A fun, supportive, and inclusive work environment with loads of development opportunities.
  • Regular team events and incentives.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for every year of service.

Work Environment:

Village Hotels is a lively, modern space for guests to work, eat, relax, play, and exercise. We rely on you to deliver service that puts us head and shoulders above the competition.



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