Sales and Service Representative
4 weeks ago
Role Title: Contact Centre Sales and Service Advisor
Key Responsibilities:
- Deliver exceptional customer service through inbound and outbound calls, emails, and other communication channels.
- Provide industry-leading sales and service to all customers, promoting the Village Hotels brand and values.
- Manage customer service contacts across various channels, including email, voice, chat, social media, and travel agent portals.
- Responsibilities include delivering sales and service for business and leisure customers, gym members, corporate clients, and travel agents.
Key Performance Indicators:
- Take ownership of sales, customer contact, quality, and adherence KPIs.
- Customer satisfaction reflected in positive feedback.
- Standard Operating Procedures followed.
- Acceptable levels of absenteeism.
- Excellent inter-departmental communication and cooperation.
- High morale within the team and no issues with teamwork among stakeholders.
Requirements:
- Highly motivated self-starter with a can-do attitude.
- Track record of delivering sales and service in a hospitality environment.
- Passionate about becoming a product expert, actively acquiring knowledge about the company and products.
- Excellent communication skills across all channels.
- Exceptional eye for detail.
- Must demonstrate flexibility to adapt to different work types.
- Capable of handling objections and negotiating with confidence.
Benefits:
- Competitive pay.
- Complimentary full leisure club membership for you and a family member or friend worth £1200.
- Discount on all overnight stays at Village Hotels.
- Up to 40% discount on food and drink at any Village Hotel.
- Excellent training and development.
- Cycle to work.
- Discounts and cashback offers on many high street brands.
- A range of well-being and healthcare benefits.
- Financial wellbeing - Salary Finance.
- Employee Assistance Programme.
- Flexible and home working opportunities.
- A fun, supportive, and inclusive work environment with loads of development opportunities.
- Regular team events and incentives.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for every year of service.
Work Environment:
Village Hotels is a lively, modern space for guests to work, eat, relax, play, and exercise. We rely on you to deliver service that puts us head and shoulders above the competition.
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