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Client Relations Coordinator

2 months ago

Dungannon, United Kingdom Employmint Full time
Customer Service Administrator
We are looking for a dedicated Customer Service Administrator to enhance our esteemed team at Employmint.

The successful candidate will play a crucial role in addressing inquiries, processing orders, and resolving issues from clients, distributors, and customers to guarantee their complete satisfaction.

This position demands exceptional communication abilities and the capacity to manage inquiries with efficiency.

Key Responsibilities:

  • Facilitate the processing of customer orders to the logistics department
  • Participate in consumer exhibitions
  • Address customer inquiries through phone, online platforms, and social media
  • Acquire in-depth knowledge of company brands and offerings
  • Assist in the development of a database to gather customer feedback
  • Elevate issues to the technical team or other product team members as necessary
  • Contribute to the ongoing enhancement of company operations

Candidate Profile:

  • At least 1 year of experience in a customer support capacity
  • Prior experience in administration
* 5 GCSEs, including English & Maths (Higher education is preferred)

  • Proficient in computer applications (Word, Excel)
  • Strong attention to detail and excellent communication skills
If you are passionate about providing outstanding customer service and meet the outlined qualifications, we encourage you to consider this opportunity with Employmint.