Customer Service Ambassador
3 days ago
About this role:
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at learndirect. This is an excellent opportunity for a customer-focused individual to work in a dynamic environment, providing exceptional service to learners across the UK.
Key Responsibilities:
- Provide first-class customer service to learners, responding to their queries and resolving issues efficiently.
- Liaise with other departments to ensure seamless resolution of learner queries.
- Work proactively to improve the customer journey, identifying areas for improvement and implementing changes.
- Manage customer complaints and issues effectively, ensuring a positive outcome for the learner.
- Achieve set productivity targets and objectives, contributing to the success of the team.
- Develop and maintain excellent working relationships with colleagues, external suppliers, and customers.
Requirements:
- Broad understanding of computer systems, applications, and operating systems.
- Financial acumen and ability to work with financial data.
- Excellent communication and interpersonal skills, with the ability to work with people at all levels.
- Ability to think critically and solve problems effectively.
- Flexible and adaptable approach, with a willingness to learn and develop new skills.
Why Work with Us?
- Competitive salary: £23,000 - £24,500 per annum.
- Opportunities for professional development and growth.
- Inclusive culture and positive working environment.
- Excellent holiday allowance and birthday leave.
- Pension scheme and refer-a-friend scheme.
About Us:
learndirect is a leading online learning provider, dedicated to empowering individuals to reach their full potential. We offer a range of courses and qualifications, designed to help learners achieve their goals. Our team is passionate about delivering exceptional service, and we are committed to making a positive impact on our customers' lives.
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