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HR Consultant

1 month ago

Glasgow, Glasgow City, United Kingdom Robert Walters Full time

Job Summary:

This role is an exciting opportunity to work for a well-established HR consultancy in Glasgow, providing legally compliant solutions to clients via telephone in all aspects of HR and Employment Law.

Main Responsibilities:

  • Ensure personal knowledge of HR and Employment Law is continually updated.
  • Provide quality advice to clients in a productive manner within set Service Level Agreements (SLAs).
  • Actively own and lead cases to resolution, building rapport and relationships with clients.
  • Log all advice accurately onto the bespoke internal system.
  • Signpost clients to pre-prepared documents and letters.
  • Review client documentation and provide feedback and advice accordingly.
  • Follow internal protocols for managing and escalating cases.
  • Offer clients options regarding utilisation of other products and services.
  • Have a high level of knowledge and breadth of employment law and HR matters.
  • Support other Consultants coming into the business as requested.
  • Deliver training to colleagues and clients as required.
  • Undertake Welcome Calls with new clients and discuss with them the software, our services and products.

Requirements:

  • Ability to build and maintain excellent relationships with clients.
  • A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively.
  • Ability to work in a fast-paced environment.
  • Strong time management skills ability to manage own caseload.
  • A dynamic and flexible approach, as well as the ability to work under pressure.
  • Pride in delivering a high-quality service and genuine desire to own, lead and resolve issues for clients.

About the Company:

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.