Current jobs related to Guest Services Manager - Birmingham, Birmingham - Staycity Group

  • Hotel Guest Services Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Staycity Group Full time

    Guest Services ManagerWe're on an exciting journey, with 32 exceptional properties across iconic European cities. We're looking for a skilled Guest Services Manager to join our team.About the RoleAs a Guest Services Manager, you'll be responsible for ensuring our guests have an exceptional experience. You'll welcome guests, resolve issues, and provide...

  • Hotel Guest Services Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Staycity Group Full time

    Guest Services ManagerWe're on an exciting journey, with 32 exceptional properties across iconic European cities. We're looking for a skilled Guest Services Manager to join our team.About the RoleAs a Guest Services Manager, you'll be responsible for ensuring our guests have an exceptional experience. You'll welcome guests, resolve issues, and provide...

  • Business Liaison

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesWelcoming guests and escorting them to their meetings in a timely and professional manner.Providing exceptional customer service by responding to emails and phone calls in a prompt and courteous manner.Managing the switchboard and ensuring seamless communication within the office.Coordinating meeting rooms and catering arrangements to...

  • Procurement Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

    Job Title:Contracts ManagerLocation: Birmingham, UKSalary: Up to £75,000 per annum plus packageAbout the Company:S Guest Consultancy Services Ltd is a well-established and reputable fit out and refurbishment contractor who carries out a range of high-quality construction projects in the Midlands and surrounding areas.Job Description:We are seeking a dynamic...

  • Procurement Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

    Job Title:Contracts ManagerLocation: Birmingham, UKSalary: Up to £75,000 per annum plus packageAbout the Company:S Guest Consultancy Services Ltd is a well-established and reputable fit out and refurbishment contractor who carries out a range of high-quality construction projects in the Midlands and surrounding areas.Job Description:We are seeking a dynamic...

  • Guest Services Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    {"title": "Guest Services Supervisor", "description": "Guest Services SupervisorAt The Grand Hotel, Birmingham, we are seeking a skilled Guest Services Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently...

  • Guest Services Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    {"title": "Guest Services Supervisor", "description": "Guest Services SupervisorAt The Grand Hotel, Birmingham, we are seeking a skilled Guest Services Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently...

  • Guest Services Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    Guest Services SupervisorThe Grand Hotel Birmingham is seeking a Guest Services Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key Responsibilities:Provide warm and welcoming service to all guests,...

  • Guest Services Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    Guest Services SupervisorThe Grand Hotel Birmingham is seeking a Guest Services Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key Responsibilities:Provide warm and welcoming service to all guests,...

  • Corporate Receptionist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesWelcoming guests and escorting them to their meetings in a timely and professional manner.Providing exceptional customer service and ensuring a positive experience for all visitors.Managing the switchboard and handling incoming calls.Booking meeting rooms and arranging catering services.Serving as the primary point of contact for the...

  • Business Liaison

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesProvide exceptional customer service by greeting and escorting guests to their meetings.Manage the switchboard and respond to calls in a professional and timely manner.Assist with meeting room bookings and catering arrangements.Act as the primary point of contact for the office, handling inquiries and requests.Support the team with...

  • Corporate Liaison

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Key ResponsibilitiesProvide exceptional first impressions for guests and visitors by greeting and escorting them to their meetings.Respond to emails in a timely and professional manner, ensuring seamless communication with colleagues and clients.Manage the switchboard, ensuring all calls are directed to the relevant parties.Coordinate meeting room bookings...

  • Guest Relations Manager

    6 days ago

    Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Relations Manager at Hilton Worldwide, Inc., you will be the main point of contact for our VIP guests, exceeding their expectations through exceptional customer service and problem-solving skills.Key Responsibilities:Liaise with all departments throughout the hotel to ensure seamless guest experiencesAct as a...

  • Corporate Receptionist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a professional and courteous manner.Responding to emails in a timely and efficient way, ensuring all correspondence is handled with a high level of professionalism.Managing the switchboard and ensuring all calls are handled promptly and effectively.Booking meeting rooms and...

  • Corporate Receptionist

    1 month ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a professional and courteous manner.Responding to emails in a timely and efficient way, ensuring all correspondence is handled with a high level of professionalism.Managing the switchboard and ensuring all calls are handled promptly and effectively.Booking meeting rooms and...

  • Corporate Receptionist

    1 month ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a professional and courteous manner.Responding to emails in a timely and efficient way, ensuring all correspondence is handled with a high level of professionalism.Managing the switchboard and ensuring all calls are handled promptly and effectively.Booking meeting rooms and...

  • Corporate Receptionist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a professional and courteous manner.Responding to emails in a timely and efficient way, ensuring all correspondence is handled with a high level of professionalism.Managing the switchboard and ensuring all calls are handled promptly and effectively.Booking meeting rooms and...

  • Corporate Receptionist

    1 month ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a timely and professional manner.Responding to emails in a prompt and courteous way.Managing the switchboard and handling incoming calls.Booking meeting rooms and arranging catering for events.Serving as the primary point of contact for all office staff.Providing support with...

  • Corporate Receptionist

    1 month ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a timely and professional manner.Responding to emails in a prompt and courteous way.Managing the switchboard and handling incoming calls.Booking meeting rooms and arranging catering for events.Serving as the primary point of contact for all office staff.Providing support with...

  • Corporate Receptionist

    1 month ago

    Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    Role ResponsibilitiesWelcoming guests and escorting them to their meetings in a timely and professional manner.Responding to emails in a prompt and courteous way.Managing the switchboard and ensuring seamless communication.Booking meeting rooms and arranging catering with precision.Serving as the primary point of contact for the entire office.Providing...

Guest Services Manager

2 months ago

Birmingham, Birmingham, United Kingdom Staycity Group Full time
About Staycity Group

We're a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities.

Our Culture

We're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. We thrive in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination. Our team is passionate about growing with and supporting others.

The Role

We're seeking a Guest Services Manager to join our team. As a key member of our front desk team, you'll be responsible for ensuring seamless operations across our stunning aparthotel, delivering exceptional guest experiences, and inspiring your team to exceed expectations.

Key Responsibilities
  • Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments.
  • Welcome all guests to the hotel in a friendly manner, in conjunction with the Standard of Procedure.
  • Monitor and action feedback received through guest satisfaction surveys, 3rd party websites, and from clients after and during their stay, and resolve any client disputes and complaints in a professional manner and within guidelines issued.
  • Ensure that payment is verified upon check-in and follow the procedure for each different payment type.
  • Supervise department employees, ensuring the correct standards and methods of service are maintained as stated.
  • Anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel.
  • Manage and motivate a team of direct reports on a daily basis.
  • Deputize in the absence of the Front Office Manager.
Requirements
  • Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role.
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
  • Always strive to provide our guests with the highest standards of customer care.
  • Eager to learn and develop.
  • Excellent communication skills, both verbal and written.
  • Outstanding customer service skills and attention to detail.
  • Experience using Opera and excellent communication and interpersonal skills are required for this role.
  • A self-motivator with attention to detail and a passion for customer service.
  • Demonstrate how you have the ability to motivate, appraise, support, and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously.
  • No formal qualifications are essential, but you must be able to demonstrate commitment, leadership, and continuous learning.
What We Offer
  • Paid Maternity, Surrogacy, Adoptive & Paternity leave.
  • An extra day off for your birthday.
  • Build a career with Staycity Group with great opportunities for your personal and professional development.
  • Flexible working patterns to support all team members.
  • Incentive schemes.
  • Discounted rates for overnight stays for you, and your family and friends.
  • Refer and earn scheme if you successfully refer a friend to work with us.
  • TaxSaver commuter scheme (only applicable in Ireland).
  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK).
  • Education Support to help you foster new skills, build confidence, and flourish.
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community.
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP).