Customer Service Coordinator

2 days ago

Beckenham, Greater London, United Kingdom JP Air Conditioning Full time
About JP Air Conditioning

We are a South East London based air conditioning company, founded in 2013, who has grown by focusing on building strong relationships with our customers. We are the go-to company for air conditioning in London, offering all-round services to cool and warm buildings as required.

Job Description

We are a friendly, welcoming team and we now have an open position for a Repair Customer Service Coordinator to look after our clients' needs in respect of air conditioning repairs and/or maintenance work.

Main Responsibilities
  • Effectively manage all daily queries from engineers and customers via communication and colleague referral
  • Manage our CRM database, ensuring that all notes are kept up to date and comply with data protection regulations
  • Schedule work for engineers and monitor this from start to completion
  • Research and order parts as required, and monitor their arrival time for booked/pending jobs
  • Produce quotations, liaise with customers to assess and identify requirements, complete risk assessments and permits, follow up on engineer reports and all outstanding quotations in a timely manner
Requirements
  • An ability to build rapport with customers, engineers, suppliers, and third parties alike
  • Resilience, tenacity, and the capacity to work to deadlines
  • A flexible, hands-on approach to working, combined with a willingness to learn
  • Ability to prioritize, organize yourself and others, and plan your own workload
  • Good working knowledge of Microsoft Office applications, e.g., Word and Excel
  • Previous experience in scheduling and diary management is a must
  • Previous experience working for a small business within the construction and/or trade sector would be an advantage
  • Excellent interpersonal skills, both written and verbal
What We Can Offer
  • Annual Salary equivalent - £27-£30k dependent on experience
  • 20 days annual paid holiday + 8 days bank holidays
  • Company pension after successful completion of probation

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