Customer Service Representative

10 hours ago


Coventry, Coventry, United Kingdom Specsavers Full time

Join us at Specsavers Coventry / Coventry Arena, where you'll have the opportunity to make a real difference in the lives of our customers. As a Customer Service Representative, you'll be the face of our brand, providing an exceptional shopping experience that leaves a lasting impression.

Salary: £11.64 per hour + benefits

Job Description:

We're looking for someone with excellent communication skills, who can build rapport with customers from diverse backgrounds and age groups. The ideal candidate will have previous experience in a fast-paced customer service environment and possess a basic understanding of optical and/or Audiology terminology. They will provide high-quality support to customers, answer their queries, and help them navigate our store, while promoting our services and products.

Key Responsibilities:

  • Welcoming and assisting customers, answering their queries, and helping them navigate the store.
  • Promoting our services and products.

Requirements:

  • Previous experience in a fast-paced customer service environment.
  • Experience in optics or Audiology business (desirable).
  • Basic knowledge/experience of optical and/or Audiology terminology (desirable).

Benefits:

  • Hourly rate of £11.64 per hour.
  • 33 days annual leave plus birthday off.
  • Pension contribution.
  • Annual subscription to the "Headspace" app.
  • WeCare – UK confidential employee helpline.
  • Enhanced Family Leave.
  • Enhanced Sick Pay after 1 Year's Service.
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