Revenue Services Collection Officer

1 month ago


London, Greater London, United Kingdom Richmond and Wandsworth Council Full time

We are seeking a highly motivated and organized individual to join our Rent Collection Service as a Revenue Services Collection Officer. As a key member of our team, you will play a central role in achieving positive outcomes for our tenants by providing excellent customer service and ensuring timely rent payments.

Key responsibilities include:

  1. Providing effective communication with tenants by phone, email, and in person, with a sensitive approach to identified vulnerabilities.
  2. Managing rent arrears and debt recovery procedures in a Social Housing environment.
  3. Collaborating with colleagues to deliver a high-quality service and achieve team goals.

Essential qualifications, skills, and experience include:

  1. A thorough working knowledge of debt recovery procedures in a Social Housing environment.
  2. Good knowledge of services, benefits, and support available to applicants experiencing rent arrears and other debt issues.
  3. Experience of effective communication with tenants and colleagues.

We offer a competitive salary, 40 days annual leave, and a generous pension plan. If you are a motivated and organized individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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