Hub Support Specialist
1 day ago
Engage Leeds is a city-wide housing support consortium for individuals over 18, led by Gipsil. We are seeking a Hub Support Worker to join our small, friendly team to process and triage referrals, offer initial advice, conduct short-term prevention work, and respond to stakeholder queries. This role combines office and home working, requiring effective time management and the ability to use initiative.
Main Responsibilities:- Support the delivery of the Engage Leeds city-wide housing support service.
- Ensure the effective functioning of the Hub, the central point of access for referrals and assessments.
- Process and follow up referrals delegated by the Senior Hub Co-ordinator and Hub Team Leader, supporting individuals to develop independence and have greater choice/control.
- Deliver triage interventions and signposting for individuals being referred and for referring agencies, focusing on prevention and early intervention.
- Undertake needs and risk assessments where appropriate to ensure safe practice in referral, triage, and community-based interventions.
- Carry out short-term advice/prevention work around housing support issues, including welfare benefits, accommodation options, and money advice.
- Work with Hub colleagues and the Operations Manager to meet referral and assessment target timeframes.
- Liaise with colleagues across Engage Leeds to ensure the provision of high-quality and timely support and advice.
- Update and maintain accurate records within the Gateway case management system.
If you have any questions, please don't hesitate to contact us.
GIPSIL particularly welcomes applicants from Black, Asian, and Minority Ethnic communities.
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