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IT Support Specialist

2 months ago

Chertsey, Surrey, United Kingdom Proactive Appointments Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Proactive Appointments. As an IT Support Specialist, you will be responsible for providing expert assistance to clients, troubleshooting technical issues, and collaborating with cross-functional teams to deliver exceptional customer service.

Key Responsibilities

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot complex technical issues and resolve them in a timely manner
  • Collaborate with cross-functional teams to deliver exceptional customer service
  • Develop and maintain knowledge of software applications and technical systems
  • Stay up-to-date with industry trends and best practices

Requirements

  • Bachelor's degree in information technology, computer science, or a related field
  • ITIL Certification and experience in supporting and administering MS SQL Databases, C#.net applications
  • Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues
  • Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript)
  • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's
  • Excellent analytical and problem-solving skills, with a keen attention to detail
  • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders
  • Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations
  • Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team
  • Knowledge of IT security principles and practices

What We Offer

  • A competitive salary of £30,000 to £35,000 (dependent on experience)
  • An excellent benefits package
  • A structured environment where the opportunity to further develop both your skill set and career is endless