Contact Centre Representative

1 day ago


Grantham, Lincolnshire, United Kingdom ENGINEERINGUK Full time

ENGINEERINGUK is proud to offer a range of career opportunities, including a Contact Centre Representative role in Edinburgh or Stirling. This exciting opportunity involves providing exceptional customer service, handling complex enquiries and supporting customers and their advisers.

To succeed in this role, you will need to possess strong communication skills, with the ability to understand customer needs and provide tailored solutions. Key responsibilities include:

  • Delivering high-quality services to customers and their advisers, including accurate and straightforward information
  • Providing digital education and guidance on Digital Account journeys
  • Collaborating with Sales Support colleagues to identify failure demand and options to migrate to new or existing self-service channels
  • Supporting non-advised transactions and identifying and providing support for vulnerable customers

The estimated salary for this role is £27,000 per annum, and we offer a competitive benefits package, including flexible working arrangements and homeworking options.



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