Station Delivery Manager

11 hours ago

London, Greater London, United Kingdom Ganymede Solutions Ltd Full time
Station Delivery Manager Role

As a Station Delivery Manager at Ganymede Solutions Ltd, you will play a vital role in leading frontline station teams and managing suppliers to deliver an exceptional customer experience.

About the Role:
  • Lead Frontline Teams: Oversee station and Travel Centre teams to deliver outstanding customer experiences, ensuring safety and adequate staffing.
  • Operational Management: Manage train operations, ensuring trains are well-presented and in excellent working order.
  • People Management: Oversee all aspects of people processes including absence, performance management, training, and development.
  • Safety and Compliance: Maintain safety critical competence for staff, enhance safety for employees and customers, and ensure compliance with safety policies.
  • Collaboration: Work with Customer Experience Managers and stakeholders to achieve Business Plan objectives and maximise business opportunities.
  • Retail Management: Optimise revenue and manage retail and cash processes.
  • Sustainability: Manage waste, water, and energy to meet Ganymede Solutions Ltd's environmental strategy and KPIs.
About You:
  • Proven leadership and coaching experience
  • Experience in a customer service environment with a passion for providing excellent customer experiences
  • Background in driving employee satisfaction
  • Safety management or supervisory experience
  • Ability to work in a high-volume, fast-paced environment
  • Strong performance-driven mindset with commercial and financial acumen
  • Capability to build effective relationships and drive continuous business improvement
Desirable Skills:
  • IOSH Managing Safely, Risk Management, Fire Precautions
  • Familiarity with station competence management
Personal Safety & Environmental Responsibilities:
  • Co-operate with Ganymede Solutions Ltd to deliver services safely and environmentally responsibly.
  • Attend mandatory training courses within three months of appointment.
Salary and Benefits:
  • Salary: £45,868 - £48,114
  • Annual Leave Entitlement: 33 days per year including bank holidays
  • Free Travel: Free travel on LNER + 75% off other train companies' tickets (for you & dependents)
  • Discounts: 50% discount on LNER tickets for friends & family, discounted international train tickets (after one year's service)
  • Pension Scheme: Generous pension scheme
  • Work-Life Balance: Annual cycle to work and electric vehicle schemes
  • Perks: Discounts, savings, and cashback from top retailers
  • Health & Wellbeing: Health & wellbeing schemes and discounts
  • Career Development: Host of training opportunities to further your career
  • Recognition: Rewards and awards to recognise your achievements
Equal Opportunities:

We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

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