Customer Experience Coordinator

6 days ago


Witham, Essex, United Kingdom Aegon Full time

About Aegon

Aegon is a leading provider of financial wellbeing products, serving almost 4 million customers in the UK. We help people live their best lives by providing pensions, insurance, savings, and investments through our online platform.

Job Summary

We are seeking a skilled Platform Administrator to join our team. As a key member of our customer-facing team, you will be responsible for answering customer calls and helping them manage their financial wellbeing using our Aegon Platform.

Key Responsibilities

  • Provide exceptional customer service and support to our customers via phone and other channels.
  • Help customers navigate our Aegon Platform to manage their financial wellbeing.
  • Work collaboratively with our team to resolve customer issues and improve overall customer experience.
  • Participate in our Platform Academy training program to develop skills and knowledge.

Requirements

  • Experience in customer service, preferably in a contact centre or helpdesk environment.
  • Excellent communication and problem-solving skills.
  • Ability to work flexibly and adapt to changing priorities.
  • Proficiency in Microsoft Office tools, including Outlook, Teams, Word, and Excel.

What We Offer

  • A competitive salary, ranging from £22,160 to £27,700, depending on experience.
  • A comprehensive benefits package, including a non-contributory pension, discretionary bonus, and 34 days' leave per year.
  • Opportunities for career growth and development through our Pay & Progression scheme.
  • A hybrid approach to office working, with flexibility to work from home and in our Peterborough office.

Equal Opportunities Employer

Aegon is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation, or gender identity.



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