Account Manager Representative

3 weeks ago


Stockport, Stockport, United Kingdom The Estée Lauder Companies Inc. Full time
{"Job Summary": "The Customer Service and Sales Professional will be responsible for driving sales and market share through consumer-focused initiatives. Key responsibilities include maintaining a professional brand image, maximizing sales through service and retail standards, and contributing to efficiencies by adhering to company procedures.", "Sales and Service": "

  • Understand daily and weekly targets to drive business growth.
  • Ensure awareness of additional sales avenues, including eventing, omnichannel, and digital channels.
  • Stay informed about competitor activities and missed opportunities.
  • Utilize social media to drive business growth and protect the brand image.
  • Deliver the brand strategy, ensuring a local plan that aligns with retailer activity.
  • Plan and implement local marketing and events initiatives.
  • Deliver exceptional service by implementing measures to continually improve service levels.
  • Be an ambassador for the brand, ensuring brand values are represented.
  • Manage refunds and complaints in accordance with company guidelines.
  • Stay up-to-date with digital tools and knowledge.
  • Develop a consumer recruitment and retention strategy.
  • Ensure product knowledge to deliver an industry-leading experience.

", "Operations": "

  • Maintain excellent standards in product, housekeeping, displays, messaging, and pricing.
  • Review retail standards daily to ensure they meet required standards.
  • Ensure deliveries, stock movements, and administration are completed within company timeframes.
  • Implement auditable processes and administration according to company guidelines.
  • Meet information requests accurately and within deadlines.
  • Minimize stock loss by implementing company security policies and procedures.
  • Create a safe working environment for consumers, adhering to company and retailer policies.
  • Ensure health and safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.

", "Commerciality": "

  • Manage daily replenishment, taking necessary action.
  • Maximize sales performance by utilizing commercial reports.
  • Plan and deliver visual merchandising layouts within guidelines and timescales.
  • Identify stock package issues and take corrective action.
  • Effectively manage promotions and discounts according to company guidelines.
  • Identify trends and suggest product performance enhancements.

", "Qualifications": "

  • Experience in a fast-paced retail and/or consumer-facing environment.
  • Ability to drive self-development.
  • Commercial understanding and awareness of the industry.
  • Effective communication, organization, and prioritization skills.

"}

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