Key Account Manager

5 days ago


Liverpool, Liverpool, United Kingdom Hays Travel Full time
Job Overview

We are seeking an experienced Key Account Manager to join our Travel Division in the UK. As a Key Account Manager, you will be responsible for leading a team of consultants and assisting the branch manager in coaching and developing their skills.

About the Role

This is an excellent opportunity for a motivated individual who is passionate about travel and tourism. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch, motivating the team to deliver exceptional customer service and maximise sales and overall profitability.

You will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products. Exceptional customer service experience is required, and you will be expected to participate in promotional events and activities to increase exposure of the branch.

Key Responsibilities
  • Maximising sales and assisting the branch manager to ensure the overall profitability of the branch
  • Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assisting with the supervision, coaching, and development of branch staff
  • Identifying and meeting customers' needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generate customer engagement, and sales leads
  • Leading by example in achieving individual sales targets and objectives
  • Assisting and supporting the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
  • Ensuring that excellent customer service experience is provided at all times
  • Attending managers' meetings, conferences, and other promotional events as required
  • Effectively performing administrative duties
Required Skills and Qualifications

We are looking for individuals who possess excellent communication and customer service skills, with a proven track record of sales success. A recognised travel qualification is desirable but not essential. Previous experience as a Travel Consultant is required, with a minimum of 2 years' experience in a supervisory role.

Able to work towards individual and team sales targets, you will have good accuracy and numerical skills, with the ability to understand and interpret financial statistics. Competent IT skills are also essential, along with enthusiasm and a positive attitude.

Benefits

This is a rewarding opportunity to join a successful company in the travel industry, with a competitive salary of £28,000 - £35,000 per annum, depending on experience. In addition, you will receive comprehensive training and ongoing support to help you succeed in your role.


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