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Customer Service Representative
2 months ago
About the Role
AO is seeking a highly skilled and customer-focused individual to join our team as a Rework Administrator. As a key member of our customer service team, you will play a vital part in delivering exceptional customer experiences and assisting with sales-related queries.
Our ideal candidate will have a proven track record of providing outstanding customer service and possess the knowledge to upload products to our selling sites, such as eBay. You will work in a small team environment, handling inbound customer service queries and providing support to our customers.
Key Responsibilities
- Provide excellent customer service via phone, email, and messages
- List items directly onto our website
- Reply to customer queries and resolve issues efficiently
- Process exchanges and refunds
- Input orders and update stock levels
- Perform general administration tasks
What We Offer
- A competitive salary of £23,439.00 per annum
- A 37.5-hour working week, Monday to Friday, 8:00am-4:00pm
- A full-time and permanent contract
- A comprehensive benefits package, including a pension scheme, healthcare cashback, and exclusive staff discounts
Requirements
- Customer service experience is essential
- Computer literacy is a must
About AO
AO is a leading online retailer, dedicated to providing exceptional customer experiences and delivering high-quality products. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
