Reservations and Customer Service Representative

1 week ago


London, Greater London, United Kingdom The Imperial London Hotels Ltd Full time

We are seeking an experienced Reservations and Customer Service Representative to join our team at The Imperial London Hotels Ltd in Bloomsbury. In this role, you will be responsible for handling guest inquiries, processing bookings, and providing exceptional customer service.

Your primary duties will include:

  • Responding to guest queries via phone, email, or online chat
  • Processing bookings, cancellations, and amendments in a timely manner
  • Collaborating with the front desk and housekeeping teams to ensure seamless guest experiences
  • Maintaining accurate records and reports on guest interactions and hotel occupancy

We offer a competitive salary of £24,000 per annum, plus benefits including employee recognition, employee awards, and interest-free Season Ticket Loan/Travelcard Loan.



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