Part Time Customer Service Representative

1 week ago


London, Greater London, United Kingdom 'O ver UK Full time
Customer Service Representative

We are seeking a part-time customer service representative to join our team at 'Over UK' in Great Titchfield St, W1W 7QR. The ideal candidate will have excellent communication skills, be confident working alone, and possess a strong attention to detail.

The successful candidate will be responsible for handling front desk reservations, assisting the manager with customer services, and supervising the hotel reception during their shifts. Duties will also include administration tasks such as updating prices and inventory, responding to emails, managing housekeeping and concierge, portering, and maintaining a clean and sanitized reception area.

This is an excellent opportunity for personal development and gaining experience in customer service, sales, accounts, and administration. We foster a supportive work environment where your contributions are valued, and your professional growth is encouraged.

Key Responsibilities:

  • Fluent written and spoken English
  • Good computer skills
  • Able to work alone and efficiently
  • Managing online reservations
  • Handling room complaints
  • Responding to emails and telephone queries
  • Administration tasks
  • Random room inspections
  • Assisting with department management

About the Role:

This is a part-time position, requiring flexible hours on Thursdays from 2 p.m. to 8 p.m. and Sundays from 2 p.m. to 6:30 p.m. You will be paid £12 per hour, and training will be provided.



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