Facilities Management Director

6 days ago

Denham, Buckinghamshire, United Kingdom Hawk 3 Talent Solutions Full time
About the Role

We are seeking an experienced Regional Facilities Manager to lead our operations in the North Region. As a key member of our team, you will be responsible for managing all aspects of our integrated facilities management service contract.

Main Responsibilities
  • Lead Transition and Delivery: Oversee the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
  • Work with Suppliers: Collaborate with HR and incumbent suppliers to ensure a smooth TUPE transfer of the workforce.
  • Ensure Continuous Service Provision: Ensure continuous, uninterrupted FM service provision to guarantee that customers receive 'business-as-usual' services during transition.
  • Manage Continuous Improvement: Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services, identifying opportunities for cost reduction and/or quality improvement.
  • Attend Customer Meetings: Attend regular Customer project meetings, in person or virtually as required, and report on progress.
  • Compliance and Reporting: Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc., and maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Customer Relationships: Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
  • Site Visits: Visit customer operations sites regularly, as required based on site size and service scope.
  • Employee Management: Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
  • Training and Development: Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
Requirements
  • Experience in Facilities Management: Experience in delivery of facilities management services (soft and hard).
  • Operations Management: Experience of managing operations at multiple sites.
  • Customer Engagement: History of positive customer engagement.
  • Commercial Awareness: Awareness of commercial mechanisms in Facilities Management outsourcing.
  • Cost Control: Experience in controlling costs and managing budgets.
  • Customer-Facing Environment: Experience of working in a customer-facing environment.
  • Requirements Scoping: Experience of scoping customer requirements and delivering against standards.
  • Operational Processes: Experience of working to and developing operational processes.
  • Health and Safety: In-depth knowledge of Health and Safety legislation.
  • Team Leadership: Experience of leading and managing teams and individuals.
  • HR Knowledge: Knowledge of HR policies and procedures.
Desirable Skills
  • FM Technologies: Experience in the use of FM technologies (CAFM, CMMS etc).
  • Project Management: Project management experience.
  • Asset Management: Knowledge of asset registration and asset management principles.
  • Data Interpretation: Capable of interpreting and accurately and clearly reporting data.
Benefits
  • Pension Contribution: 7.5% Pension Contribution.
  • Car Allowance: £4,888 Car allowance.
  • Life Assurance: Life assurance x 4 Annual Salary.
  • Holiday Entitlement: 33 days paid holiday (incl. bank holidays), plus service days 1 day per year.
  • Additional Leave: The opportunity to purchase additional annual leave, up to a maximum of one week.
  • Cycle to Work Scheme: Company cycle to work scheme (subject to the satisfactory completion of a probation period).
  • Long-Service Awards: Long-service awards.
  • GEM Awards: Going the Extra Mile (GEM) awards.
  • Employee Assistance Programme: An Employee Assistance Programme.

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