Customer Experience Manager
1 month ago
We are seeking a highly skilled Customer Experience Manager to join our team in Maidenhead. As a key member of our supply chain operations, you will be responsible for ensuring our customers receive industry-leading service.
The successful candidate will have a strong understanding of order management processes and experience in driving collaborative efficiency projects. They will also possess excellent customer focus skills and the ability to set a strategic vision.
A competitive salary of £60,000 - £80,000 per annum is on offer, depending on experience. This is a full-time position based in Maidenhead with a hybrid work arrangement.
Key Responsibilities:
- Develop and implement customer service procedures and standards to optimize supply chain flow
- Manage complaint resolution and attend customer review meetings
- Drive collaborative efficiency projects to improve customer satisfaction
- Analyze data to monitor performance and plan improvements
- Contribute to international BPO network meetings and quarterly reviews
Requirements:
- Demonstrable relevant experience in Supply Chain and/or Order Management
- Knowledge of and experience in Order to Cash processes
- Understanding of EDI systems
- Good data analysis and reporting skills
- High-level customer focus and excellent customer service skills
- Project management skills and experience
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