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Resident Experience Manager

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom deverellsmith Full time
Job Title: Resident Experience Manager

Estimated salary: £35,000 - £45,000 per annum.

This role is ideal for a proactive and adaptable leader who thrives in a dynamic environment and is passionate about delivering outstanding resident experiences. As the face of excellent customer service, you will be responsible for ensuring every stage of the resident journey is seamless.

About the Role
  • You will lead a vibrant neighbourhood team and deliver exceptional experiences for residents.
  • You will be at the heart of creating thriving communities, driving high standards, and leading a dedicated team to success.
Key Responsibilities
  • Resident Experience: Be the face of excellent customer service, ensuring every stage of the resident journey is seamless.
  • Build strong relationships by proactively resolving issues and engaging with residents at key milestones.
  • Lead your team in achieving top satisfaction ratings across digital and face-to-face interactions.
  • Organize resident events and oversee bookings for community spaces.
Team Leadership
  • Inspire, coach, and mentor your team to excel in their roles.
  • Lead daily team meetings and conduct regular one-to-ones to ensure smooth operations.
  • Step in for the Neighbourhood Manager when needed.
Compliance & Health and Safety
  • Ensure all operations adhere to regulations and best practices.
  • Conduct inspections, manage HMO license requirements, and oversee compliance tasks.
  • Handle enforcement visits and liaise with authorities during legal processes.
Operational Excellence
  • Coordinate rotas, manage purchase orders, and maintain efficient systems to support smooth operations.
  • Collaborate with property and estate management teams to address any issues.