Front of House Coordinator

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time
Key Responsibilities
  • Meet and greet clients in a friendly and professional manner, delivering outstanding customer service.
  • Manage all reception and security procedures, including meeting room bookings, equipment, and visitor management processes.
  • Compile monthly management information for the office manager, reporting on client meeting room statistics and trends.
  • Maintain a clean and organized reception area, ensuring correct items are stocked at all times.
  • Properly manage delivered items according to the firm's Service-Level Agreement and ensure safe passage to the relevant recipient.
Requirements
  • Strong customer care and service skills.
  • Ability to develop support services to quality standards within a demanding business environment.
  • Practical experience working within a Service-Level Agreement and Key Performance Indicators.
  • Positive attitude and willingness to learn new procedures.
  • Good general management skills, IT skills, and effective communication abilities.
Benefits
  • Competitive salary: £18,000-£20,000 per annum.
  • Generous holiday package: 25 days plus bank holidays, with the option to buy up to 10 additional days.
  • Flexible pension scheme and volunteering opportunities.
  • Access to health membership and digital GP services.


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