Customer Support Professional

2 weeks ago


Glasgow, Glasgow City, United Kingdom Getronics Full time

Getronics Overview


We are a global ICT integrator with over 135 years of experience, operating across various locations in the UK, Europe, Asia Pacific, and Latin America.


Our unique model provides customers with consistent IT services, and we aim to reimagine the digital future one customer at a time.


About the Job


This is an exciting opportunity for a Service Desk Analyst to join our team in Glasgow on a full-time, permanent basis.


The successful candidate will be responsible for answering client calls within stated time guidelines, analysing and interpreting client enquiries to ascertain and solve their issue, and providing accurate and creative solutions to client problems while meeting all predefined quality measurements.


What We Offer


In return for your hard work and dedication, we offer:



  • A competitive salary of £28,000 - £35,000 per annum, depending on experience.
  • A hybrid working arrangement between our Glasgow office and home, allowing for a great work-life balance.
  • Great opportunities for career progression to 2nd line support and throughout the business.
  • 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
  • Full training provided as part of a robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
  • An Employee Referral Scheme, offering a referral fee for successful referrals.
  • A flexible benefits package that aims to offer something for everyone.
  • GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics.
  • 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme.
  • To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects.
  • Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva.
  • Private medical cover after 12 months.
  • Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.

Requirements



  • Relevant experience working in a customer service environment.
  • Experience in a technical helpdesk environment.
  • Technical qualification would be beneficial.
  • Strong communication skills with clients, colleagues, and management.
  • You will take on full responsibility, with customers at your focus, and the ability to make good judgements.
  • Taking initiative.
  • Participation in an On-Call schedule and flexibility if emergencies occur.
  • Time managed and organised, able to meet SLA's and take appropriate action to ensure none of them are exceeded.
  • You will be able to work as a team with colleagues, building relationships remotely, and discuss options with subject matter experts, vendors or management when unable to resolve an incident or request.
  • Strong analytical capability.

What To Do Next


If you have someone in your life who you think would be a perfect fit for this role, send them a link to the careers webpage.


We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.



  • Glasgow, Glasgow City, United Kingdom Randstad Student Support Full time

    Support Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in their academic journey. As a Specialist Mentor, you will provide personalized support to help students overcome challenges and reach their full potential.Key Responsibilities:Assist students with...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Professional.About the Role: As a Customer Service Professional, you will be responsible for delivering exceptional customer service experience through clear and transparent communication. You will work closely with our customers to understand their...


  • Glasgow, Glasgow City, United Kingdom Professional Transportation, Inc. Full time

    Job Summary:We are seeking a self-confident, dependable transportation professional to join our team as a Crew Van Driver. As a key member of our operations team, you will be responsible for safely transporting railroad crew members to their destinations.About the Role:This is an excellent opportunity for anyone looking to work in a unique environment. Our...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Job OverviewWe are seeking a highly skilled Customer Service Professional to join our team at Teleperformance. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers feel valued and supported.About the Role:Salary: £12.20 per hourLocation: Glasgow (office-based...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Job DescriptionWe are seeking a passionate and skilled Customer Service Professional to join our team at HSBC Global Services Limited. In this role, you will be the first point of contact for customers, taking ownership of their needs and delivering exceptional experiences.Your key responsibilities will include:Providing exceptional customer service,...


  • Glasgow, Glasgow City, United Kingdom Rank Group Full time

    About Rank Group: Rank Group is a leading hospitality and gaming business, dedicated to providing exceptional experiences for our customers. Our team is passionate about delivering outstanding service and creating memorable moments. If you're a friendly and approachable individual who loves working with people, we'd love to hear from you!Salary: £8.90 -...


  • Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a Customer Support Specialist to join our team at Lloyds Banking Group. As a Customer Support Specialist, you will be responsible for providing excellent customer service and resolving customer queries in a timely and professional manner.Your Key Responsibilities Respond to customer inquiries and resolve issues in a polite and...


  • Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Glasgow, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Glasgow, Glasgow City, United Kingdom HSBC Full time

    Company OverviewWe are currently seeking a Mortgage Customer Service Professional to join our team at HSBC. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong passion for helping customers achieve their goals.Job DescriptionThis full-time role involves working in a fast-paced environment,...


  • Glasgow, Glasgow City, United Kingdom QA Full time

    Bell Fire and Security is a renowned security and electrical business in Scotland, with over 100 years of experience in burglar alarm installation.We are seeking a motivated Apprentice to join our dynamic team in Glasgow, where you will have the opportunity to grow your skills, learn from experienced professionals, and contribute to our exciting journey.Key...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Advisor. The successful candidate will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Main ResponsibilitiesProvide top-class customer service,...


  • Glasgow, Glasgow City, United Kingdom Las Iguanas Full time

    Welcome to Las Iguanas, where passion meets flavour and our servers are the stars. As a Customer Service Professional, you will be responsible for delivering exceptional service time after time to our guests. Confidently guide them through our extensive menu, making recommendations based on their preferences. A sparkling, upbeat personality and ability to...


  • Glasgow, Glasgow City, United Kingdom Tate Hertfordshire Full time

    Work with a specialist department combatting fraud and scams.As a Fraud and Scams Investigator at our client, you will be responsible for supporting customers who have fallen victim to fraudulent activities. Your role will involve investigating these issues, securing positive outcomes, and providing support to vulnerable customers. Key details:£134.20 per...


  • Glasgow, Glasgow City, United Kingdom Exail Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Aberdeen. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job DescriptionIn this role, you will work closely with our customers to understand their needs and provide timely...


  • Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    Job Purpose and ResponsibilitiesOur Teaching Office in the School of Engineering is seeking an administrative support professional to provide comprehensive administrative support to the school's academic and administrative staff as well as to undergraduate and postgraduate Engineering students.Main Duties and Responsibilities:Act as a first point of contact...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Customer Experience Professional OpportunityAre you passionate about delivering exceptional customer experiences in a fast-paced retail environment? We have an exciting opportunity for a Customer Service Representative to join our team at CV-Library.Key Responsibilities:Engage with customers via various channels to resolve inquiries and provide top-notch...


  • Glasgow, Glasgow City, United Kingdom Compass Innovate Full time

    We are looking for driven professionals to join our Compass Innovate team in Glasgow, where you will play a crucial role in driving sales efforts.As a Sales and Customer Engagement Professional, you will be the primary point of contact for customers, providing them with product knowledge, answering inquiries, and guiding them through the sales process. You...


  • Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    Job PurposeAs a Customer Support Specialist, you will provide exceptional service to users of University IT facilities. You will perform routine maintenance tasks as required and be an ambassador for the University's IT service model.Main ResponsibilitiesDeliver proactive support to all users of University IT, maintaining a high profile and taking action to...


  • Glasgow, Glasgow City, United Kingdom Office Angels Full time

    Operational Support SpecialistWe are looking for an Organised and Efficient Operational Support Specialist to join our team in Glasgow. This is an exciting opportunity to work in a dynamic environment and contribute to the delivery of excellent client services.About the JobAs an Operational Support Specialist, you will be responsible for:Performing manual...


  • Glasgow, Glasgow City, United Kingdom Keane Premier Support Services South Lanarkshire Full time

    Main Responsibilities:Support service users in all aspects of personal care, including support with medication and finances.Ensure service users have access to healthcare and promote their wellbeing through effective communication.Encourage relationships between service users, family, friends, and the wider community, while maintaining cultural sensitivity...