Mortgage Customer Service Professional

2 weeks ago


Glasgow, Glasgow City, United Kingdom HSBC Full time

Company Overview


We are currently seeking a Mortgage Customer Service Professional to join our team at HSBC. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong passion for helping customers achieve their goals.


Job Description


This full-time role involves working in a fast-paced environment, engaging with a wide range of customers over the telephone, and using strong verbal skills to build meaningful relationships. You will be responsible for delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way.


Key Responsibilities:



  • Engage with customers in a professional and courteous manner
  • Respond to customer inquiries and resolve issues efficiently
  • Maintain accurate records of customer interactions
  • Meet or exceed operational key performance metrics

Requirements


No formal qualifications are required for this role. We are looking for people who are driven, motivated, and want to succeed in their role. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the ability to work in a fast-paced environment.


Benefits


As a Mortgage Customer Service Professional at HSBC, you will have the opportunity to develop your skills and career in a dynamic and supportive environment. You will also receive a competitive salary and benefits package, including:



  • A starting salary of £23,205 per annum
  • The opportunity to progress in your career through training and development programs
  • A comprehensive benefits package, including health insurance, pension scheme, and flexible working arrangements

About Us


At HSBC, we are committed to creating diverse and inclusive workplaces that reflect the communities we serve. We believe in attracting, developing, and retaining talented individuals from all backgrounds, and we offer a range of initiatives to support diversity and inclusion in the workplace.


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