Customer Service Professional

13 hours ago


Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time
Job Description

We are seeking a passionate and skilled Customer Service Professional to join our team at HSBC Global Services Limited. In this role, you will be the first point of contact for customers, taking ownership of their needs and delivering exceptional experiences.

Your key responsibilities will include:

  • Providing exceptional customer service, educating customers on digital platforms, and protecting against fraud.
  • Identifying and supporting vulnerable customers, ensuring financial inclusion for all.
  • Assisting customers with complex banking needs to ensure they feel supported.

You will receive full training in-branch, covering the specifics of your job role, systems, and products. Our 9-day training course is split over 3 weeks.

The estimated salary for this role is £25,061 per annum, plus an annual discretionary performance bonus.

Benefits include:

  • Over six weeks' holiday, including bank and public holidays.
  • Perks at Work Benefit, offering access to 30,000+ national and local employee discounts.
  • Market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform.
  • Sharesave schemes.


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