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Customer Service Delivery Professional

1 month ago

Glasgow, Glasgow City, United Kingdom HipHopTune Media Full time

At Scot Removals Glasgow Limited, we are looking for a seasoned Customer Service Manager to oversee our customer service team and drive exceptional service delivery. As a key member of our team, you will be responsible for managing day-to-day operations, resolving customer issues, and fostering a positive customer experience.

About the Role

The ideal candidate will have a proven track record in customer service management, with expertise in analysing data to improve processes and enhance customer satisfaction. You will also be responsible for supervising the customer service team to ensure high performance, communicating effectively with customers to address inquiries, complaints, and feedback.

We are offering a competitive salary of £38,000 to £40,000 per year, depending on experience. If you are a motivated and results-driven individual with a passion for delivering excellent customer service, we encourage you to apply.

Main Duties
  1. Analyse customer service data to identify areas for improvement and implement strategies to enhance customer satisfaction.
  2. Manage and supervise the customer service team to ensure high performance and adherence to company standards.
  3. Communicate effectively with customers to resolve issues and provide exceptional service.
Requirements
  1. Proven experience in a customer service management role, preferably in a similar industry.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.