Shop Manager
3 weeks ago
**Job Description for Shop Manager Position**
We are seeking an experienced Shop Manager to lead our team in Bury St. Edmunds. As a Shop Manager, you will be responsible for managing all aspects of the shop, including recruiting, line managing and supporting shop volunteers to maximise sales and revenue for participating charities.
Key Responsibilities:
- Manage the shop's day-to-day operations, including sales, stock management and customer service
- Lead a team of shop volunteers, providing guidance and support to ensure excellent customer service and sales targets are met
- Communicate effectively with other shop managers to ensure smooth operations and meet sales targets
- Meet sales targets, increasing sales and profit for the shop
- Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock
- Set up and manage the EPOS system, training volunteers accordingly
- Responsible for cash handling, reconciling EPOS and all banking procedures
- Identify volunteer recruitment needs, action recruitment campaigns in discussion with the Regional Manager
- Support the marketing team with activities to raise the profile of the shop and organisation in the local community
Requirements:
- Experience in customer-facing environments, with a proven track record of leadership skills
- Ability to work under own initiative within an established commercial framework
- Excellent organisational and time management skills
- Able to demonstrate an understanding of the retail sector, ideally within a charity context
- Commercial awareness and ability to make decisions to drive revenue
**About Us:** We are a UK-based charity retailer, selling cards and gifts on behalf of over 200 UK charities. We have raised over £22.5 million for UK charities and £2.7 million for local community projects in the last 10 years.
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