Retail Operations Manager

3 weeks ago


Bury St, Suffolk, United Kingdom Cameron Clarke Associates Full time

Job Title: Sales and Service Manager

Job Summary: We are seeking a highly motivated and experienced Sales and Service Manager to join our team in Bury St. Edmunds. As a Sales and Service Manager, you will be responsible for managing all aspects of the shop, including recruiting, line managing, and supporting shop volunteers to maximise sales and revenue for participating charities.

Key Responsibilities:

  • Manage all aspects of the shop, including sales, customer service, and volunteer management.
  • Recruit, line manage, and support shop volunteers to maximise sales and revenue for participating charities.
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met.
  • Meet sales targets, increasing sales and profit for the shop.
  • Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock.
  • Set up the EPOS system and train volunteers accordingly.
  • Responsible for cash handling, reconciling EPOS, and all banking procedures.
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager.
  • Support the marketing team with activities to raise the profile of the shop and organisation in the local community.
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.
  • Offer exceptional customer service.

About Us: Our client is the UK's largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities. In the last 10 years alone, they have raised over £22.5 million for UK charities and £2.7 million for local community projects.

What We Offer: We offer a competitive hourly rate of £11.44 and the opportunity to work with a dynamic and supportive team.



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