Retail Store Manager

4 weeks ago


Bury St, Suffolk, United Kingdom Cameron Clarke Associates Full time
Job Title: Shop Manager

We are seeking a highly motivated and experienced Shop Manager to join our team in Bury St. Edmunds. As a Shop Manager, you will be responsible for the overall management of the shop, including sales, customer service, and staff management.

Key Responsibilities:
  • Manage all aspects of the shop, including sales, customer service, and staff management.
  • Recruit, line manage, and support shop volunteers to maximise sales and revenue for participating charities.
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met.
  • Meet sales targets, increasing sales and profit for the shop.
  • Manage the set-up processes of the shop, including processing deliveries and reporting discrepancies.
  • Discuss layout of the shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans.
  • Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock.
  • Set up the EPOS system and train volunteers accordingly.
  • Responsible for cash handling, reconciling EPOS, and all banking procedures.
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager.
  • Support the marketing team with activities to raise the profile of the shop and organisation in the local community.
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours.
  • Offer exceptional customer service.

We are looking for a candidate who has experience across customer-facing environments, organisational skills, time management skills, and commercial awareness. You should be able to demonstrate an understanding of the retail sector, ideally within a charity context, and be able to lead a team of people with passion and enthusiasm.

If you are a motivated and experienced retail professional looking for a new challenge, please apply now.


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