Revenue Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom The FA Full time

Unlock Your Potential in a Dynamic Role

We are seeking a highly organized and detail-oriented Revenue Operations Assistant to provide administrative support to our Revenue Operations team and other teams within Experiences by Wembley Stadium.

The successful candidate will be responsible for all new member onboarding processes for all Experiences by Wembley Stadium sales, including creating and checking contracts. You will provide professional and efficient administrative support to the sales and account management teams, as well as the wider Experiences by Wembley Stadium team.

Please note, that this role will involve working event days which can be evenings and weekends, the post-holder needs to be able to work flexibly on behalf of the organisation.

Key Responsibilities:

  • Assist with end-to-end administrative process for all Experiences by Wembley Stadium new sales and renewals.
  • Coordinate all new member welcome calls across the Account Management and Private Box teams.
  • Ensure all sales tool systems (Microsoft Dynamics, Audience View) are used correctly and that the data across each system is consistent.
  • Assist with weekly new member audits to ensure all information is correct and admin is complete.
  • Support with administration for seat movements and other member requests.
  • Assist with non-member pre-event communications and fulfilment, updating member information as required along with updating members portal with member event announcements and registration information.
  • Support when required on sales tool systems for Sales, Marketing and Account Management.
  • Point of contact for the Ticketing team and Membership Services temporary staff on Level 2 during core event days.
  • Executes additional tasks as required in order to meet FA Group's changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
  • As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Requirements:

  • Confident using all Microsoft packages, including Outlook, Word and PowerPoint.
  • Strong Microsoft Excel skills.
  • High level of numeracy.
  • Excellent administrative skills.
  • Excellent attention to detail, accuracy, and a professional approach.
  • The ability to multitask and work in a challenging, fast-paced environment.
  • Good communication skills in all areas.
  • Good team player who is willing to be flexible and has a proactive attitude.

What We Offer:

  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George's Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model offering greater flexibility.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. If you are a motivated and organized individual who is passionate about football and administration, we encourage you to apply for this exciting opportunity.

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