Lead Technology Strategist
1 day ago
We are seeking an experienced technology leader to join our Client Services team as a Head of Client Services. This role will be based in either Edinburgh, Glasgow or Newcastle Office and will involve taking ownership of our relationships with major clients, ensuring they experience the best of BJSS and supporting them to meet their strategic objectives.
You will lead the BJSS account team, working closely with colleagues in sales, delivery and industries team to ensure we deliver great outcomes for our clients. In addition, you will have oversight responsibility for a wider portfolio of accounts, mentoring the Client Service Leads who run them and driving the business to ensure client accounts grow to their maximum potential.
The ideal candidate will have experience of managing a portfolio of accounts worth £10 million plus, working in a technology environment and building and maintaining senior client relationships at C-suite level. They should also have excellent communication skills, be able to influence stakeholders at all levels and be a strong collaborator.
Responsibilities- Taking ownership of client accounts, including overall growth and meeting or exceeding revenue targets
- Developing the client account strategy and leading an account team to ensure its successful execution
- Working closely with the client to ensure BJSS understands their pain points and challenges, and mobilising BJSS expertise to meet their needs
- Building, growing and maintaining senior client relationships, seeing clients face to face
- Developing strong links with internal BJSS functions to ensure the account is successful and meets the demands of the client
- Acting as a key member of the Client Services community, driving continual improvement in how we operate and serve our clients
This role requires an experienced leader with a proven track record of delivering results in a similar role. The ideal candidate will have a keen commercial awareness, be able to identify and shape potential opportunities and take ownership for commercials. They should also have strong delivery experience and be able to evidence leadership of complex client engagements.
Salary and BenefitsThe estimated salary for this role is £80,000 - £120,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including flexible benefits allowance, industry-leading health and wellbeing plan, life assurance, 25 days annual leave plus bank holidays and hybrid working arrangements.
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